FAQ

It's nice that you're trying to contact us! Do you have a question about your package? Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

1.How long does shipping take?

  • Handling time: 1-2 Business days (Monday – Friday)
  • Transit time: 3-5 Business days. (Monday – Friday)
  • Our Order cut-off Time: 5.00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Total Estimated Delivery time: 4 - 7  Business Days

2. How much does shipping cost?

 We Provide Free shipping for all orders within the United states.

3. Do you ship internationally?

No, Currently we only shipping United States.

4. What is your return policy?

We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.

5. How do I return an item?

Email our customer service team at support@jade-poppy.com. In your, Message please include your order number and the reason for your return.

6. Can I exchange an item?

We accepts Exchanges. Please contact us at support@jade-poppy.com.

7.  Can I cancel my order?

You may change or cancel your order within 24 hours of purchase. To do so, please send an email to support@jade-poppy.com with your order number and your request. Our customer service team will be happy to assist you.

8. What payment methods do you accept?

   We accept the following payment methods

  • AMERICAN EXPRESS(AMEX)
  • GOOGLE PAY
  • MASTERCARD
  • SHOP PAY
  • UNION PAY
  • VISA

9. What happens if my order arrives damaged?

If you receive a damaged product, please contact our customer service team  at support@jade-poppy.com to initiate the return process. We will return or Exchange the Damaged/Incorrect products Free of costs.

10. How can I track my order?

You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You Can do it on this page.

11. How Can I Contact with Jade-Poppy ?

Contact Information:

Website name: Jade-Poppy

Phone: +1 928-546-8385

Email: support@jade-poppy.com

Business Address: 98 Hidden Meadows Lane, Superior, Montana 59872, United States

Our customer service team is available Monday to Friday, from 9 AM to 5 PM.

We aim to respond to all inquiries within 24 hours.