Jade-Poppy FAQ
Welcome! Here are answers to the most common questions about shopping with Jade-Poppy.
1. How long does it take to process my order?
Orders are processed within 1–3 business days (Tuesday–Saturday).
2. How long will shipping take?
Shipping usually takes 6–9 business days (Monday–Friday).
Total delivery time: 7–12 business days.
3. Which payment methods do you accept?
We accept:
- American Express
- Google Pay
- Mastercard
- Shop Pay
- Union Pay
- Visa
All payments are in USD and processed securely.
4. How do I return or exchange an item?
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Returns accepted within 30 days of receipt.
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Item must be unused and in original packaging.
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Email support@jade-poppy.com with your order number and reason.
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Exchanges are only for defective or damaged items.
Note: Return shipping costs are the responsibility of the customer.
5. Can I cancel my order?
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You can cancel within 24 hours of purchase.
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After 24 hours, please wait until you receive the item and submit a return request.
6. When will I get my refund?
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 7 business days (excluding sale items).
7. Do you ship internationally?
Yes, but shipping times may vary depending on your location.
8. Is my personal information safe?
Absolutely. We use your information to:
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Process orders
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Provide customer service
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Improve your shopping experience
For full details, see our Privacy Policy.
9. How can I contact customer service?
Do you have any questions or comments? We're happy to help! Contact us using the information below:
Brand Name: Jade-Poppy
Email Address: support@jade-poppy.com
Phone Number: +16023142680
Business Address: 3301 N Litchfield Rd suite 700, Goodyear, AZ 85395, United States
Customer service opening hours:
Tuesday to Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 04:00 PM
Sunday & Monday: Closed
We typically respond to emails within 24 hours on business days.